Cancellation and rescheduling policy

I kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. If an appointment is missed without prior notice, the full grooming fee must be settled before any future bookings can be confirmed.

Late arrivals and pick ups

If you arrive more than 15 minutes late for your scheduled arrival time, this will result in a shortened groom or I may have to reschedule your session to avoid impacting other appointments that day. For collections, late pick-ups will be charged at a rate of £10 per half hour, as I offer dedicated one-to-one care.

Vaccinations and health 

All dogs must be fully up to date with their vaccinations. Owners must disclose any pre-existing health conditions, medical needs, allergies or behavioural concerns prior to or upon arrival so I can tailor the session safely.

Dogs must be fit and well enough to undergo grooming. If your dog becomes unwell during the appointment, grooming will be stopped and your will be contacted.

Flea, ticks and parasites

All dogs must be regularly treated for fleas and parasites.

To protect the health and comfort of all dogs in the studio environment, dogs with an active flea infestation will be turned away and asked to reschedule once fully treated.

If fleas are discovered during grooming, the groom maybe stopped and additional charges will apply for cleaning and disinfection of the studio.

Matted Coats

Your dog's comfort is my top priority. Severely matted coats can cause discomfort, pain and skin irritation. When severe matting is present, humane clipping or shaving the coat shorter may be necessary for your dog’s welfare. I cannot guarantee a particular style or length when matting prevents it. Extra charges will apply, and the additional time required to safely shave down a matted coat will be charged at a rate of £30 per hour (charged in 15 minute blocks).

I will not undertake de-matting where it would cause unnecessary pain or distress, in these cases the owner will be advised to take the dog to the vet.

Behaviour and temperament

Owners must inform me of any history of biting, aggression, nervousness or anxiety.

I work patiently to maintain a gentle, relaxed setting. However, if a dog becomes overly stressed or aggressive and the session cannot be safely completed for the pet or the groomer, I reserve the right to stop the groom.

Muzzles or other safety measures may be used where appropriate and in the dog’s best interests. Additional handling time or specialist support may incur an additional charge, with the owners agreement.

Payment

I accept payment by card or cash. Full payment must be completed on the day of the groom upon collecting your dog.

Photographs 

I love to take photos during the grooming process and may share these on our social media and website to showcase our work. If you prefer your dog's photos not to be shared publicly, simply let me know at drop-off.